Privacy Policy

1. Information We Collect

We collect information necessary to provide our payment processing services, including: merchant account information (name, email, business details), transaction data (amounts, currencies, payment methods), customer information processed during transactions (email, billing address), and technical data (IP addresses, device information).

2. How We Use Your Information

We use collected information to: process payments and settlements, manage merchant accounts, detect and prevent fraud, comply with legal and regulatory requirements, improve our services, and communicate important updates.

3. Data Sharing

We share data with: payment gateway partners (to process transactions), banking partners (for settlements and payouts), regulatory authorities (when required by law), and service providers (for infrastructure and security). We do not sell personal data to third parties.

4. Data Security

We implement industry-standard security measures including encryption (TLS 1.2+), secure data storage, access controls, and regular security audits. All sensitive payment data is handled in compliance with PCI DSS standards.

5. Data Retention

We retain transaction data for the period required by applicable financial regulations (typically 5-7 years). Account data is retained while the account is active and for a reasonable period after closure. You may request deletion of your data subject to legal retention requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to processing, data portability, and withdraw consent. To exercise these rights, contact us at the address below.

7. International Transfers

We operate globally and may transfer data across borders. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or our platform.

9. Contact

For privacy-related inquiries, contact us at privacy@ovgcpayments.com.